Shipping policy

Effective Date:  April 22, 2026

 

SHIPPING AREAS

We currently ship:

  • Canada-wide

If you are outside our regular delivery area, please contact our Client Success Team for a custom shipping quote before placing your order.

 

DUTIES, TAXES AND CUSTOMS FEES

For deliveries outside Canada, all customs duties, import taxes, brokerage fees, and other government charges are the responsibility of the customer. These fees are not included in product prices or shipping charges unless explicitly stated in writing.

International orders are shipped on a Delivered at Place (DAP) basis. The customer is responsible for complying with all import laws and regulations of the destination country.

If a shipment is refused, delayed, or returned due to unpaid duties, taxes, or customs clearance issues, the customer will be responsible for:

  • Any return shipping costs
  • Additional handling or storage fees
  • Applicable restocking fees

Shipping charges are non‑refundable once an order has shipped.

 

PROCESSING TIME

  • In‑stock items typically ship within 2-3 business days after order confirmation.
  • Custom, made‑to‑order, or specialty furniture items require additional production time. Estimated timelines will be provided at checkout or upon order confirmation.

Business days do not include weekends or statutory holidays.

 

DELIVERY METHODS

Depending on item size, weight, and destination, we offer the following delivery options:

  • Standard Curbside Delivery
    Items are delivered to the curb or driveway. Customer is responsible for bringing items inside.
  • Threshold Delivery (if available)
    Items are delivered to the first dry area inside your home (e.g., front door or garage).

Delivery options and pricing are shown at checkout or confirmed separately for custom orders.

 

SHIPPING COSTS

Shipping fees are based on:

  • Item size and weight
  • Delivery location
  • Selected delivery method

Shipping costs are calculated at checkout or provided in a custom quote.

 

INSPECTION & DAMAGES

Please inspect your furniture upon delivery:

  • Note any visible damage on the delivery receipt before signing.
  • Take photos of damage and packaging.
  • Report issues to our Client Success Team within 24 hours of delivery.

Failure to report damage within this timeframe may affect eligibility for repair, replacement, or refund.

 

ACCESS & DELIVERY CONDITIONS

Customers are responsible for ensuring:

  • Clear and safe access to the delivery location
  • Accurate measurements of doorways, hallways, elevators, and staircases

Additional fees may apply if delivery cannot be completed due to access issues.

 

SHIPPING DELAYS

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Supply chain disruptions
  • Weather conditions
  • Carrier or logistical issues

We are not responsible for delays outside our control but will communicate promptly if delays arise.

 

CONTACT US

If you have questions about shipping or delivery, please contact us:

KF Furniture house
Email: ClientSuccess@KFFurnitureHouse.ca
Phone: 250-491-5500
Location: Kelowna, BC