Refund policy

RETURNS

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 14 days of the delivery date, with proof of purchase. The item(s) must be in original, undamaged condition. Returns or exchanges are not accepted for special orders, items that have been installed, and other items listed below. Other exclusions may apply. 

Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. KF Furniture House reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

A 15% restocking fee may apply.

Customers are responsible for shipping charges incurred when returning a product. Items sent back to us without first requesting a return will not be accepted.

SPECIAL ORDERS

Special order items are crafted just for you, down to the last detail. To ensure your pieces arrive as quickly as possible, we'll begin work as soon as we receive your order. Because of this, special orders cannot be canceled, altered or returned, and we apply a non-refundable 50% deposit at time of purchase

LOGOED/PERSONALIZED ITEMS

These items are special order and cannot be cancelled, returned, exchanged or refunded.

CANCELLATIONS & CHANGES

Orders can be cancelled prior to being shipped by contacting our Client Success Team. For all orders that are canceled prior to items shipping, no delivery fee will be charged. 

If you need to make changes to your order, contact Client Success to cancel your order and place a new one with your desired changes

For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special-order item(s) prior to delivery, your 50% deposit will not be refunded.

Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.

DAMAGE OR ISSUES

Please inspect your product on delivery for damage. Contact our Client Success Team within 24 hours of receiving your delivery if any damage has occurred during shipping.

Please contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and correct the it.

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices online are in CAD dollars and are subject to any applicable taxes according to provincial and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

REFUNDS

If your refund requires a return, your refund will generally be processed after the item has been received and inspected at our warehouse. This process can take up to 14 business days, though sometimes your refund may be processed sooner.

You will receive an email confirming when we have issued your refund. Your refund will either be processed to Store Credit for immediate use or to the payment method you originally used on the order. It can take additional time for your financial institution to process this. To understand the exact processing time for your payment method, you may also contact your financial institution directly.

Shipping fees or charges for services provided (e.g. upgraded shipping charges) will not be refunded. If the selected service was not completed (e.g. for an order canceled before shipping), this will be refunded in full.